FAQ
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🎋 About Materials & Craftsmanship
❓ Q1: What is Ronghua (Velvet Flower)? Is it really made from silk?
Yes! Ronghua is an ancient Chinese intangible cultural heritage craft that uses natural silk as its main material. Artisans transform silk into vivid flowers through more than ten processes including boiling, dyeing, wire outlining, and shaping. (if you want to know more history of Ronghua, please click here 👈) The name "Ronghua" sounds like "prosperity" in Chinese, carrying auspicious blessings and good fortune.
❓ Q2: What makes Song Brocade so special and valuable?
Song Brocade originated in the Song Dynasty, known for its exquisite geometric patterns and elegant colors. It uses a special weaving technique where both warp and weft create patterns, making the process extremely complex. In ancient times, it was exclusively for royal use, known as the "crown of brocades." Our products integrate this imperial-level textile into modern accessories. (the history of Song brocade , click here 👈 )
❓ Q3: Are these accessories entirely handmade? Why does each piece look slightly different?
Yes, the core parts are entirely handmade! This is the charm of intangible cultural heritage crafts:
Ronghua requires more than 10 processes, all relying on artisan skills
The materials used to weave Song Brocade are very precious and only a very small number of pieces can be made by hand, only 1-2 pieces items can be made every day.
Each piece has unique "life traces"
*** Handmade nature makes each product a unique work of art, where slight variations prove its authenticity.
*** It’s the unique handmade hair stick, hairpins, hair clips, brooch, pendant etc. for each one by the artists master, so there is no two items exactly the same in the world, but will be similar appearance and color as the photos shown.
*** The hair stick, hairpins, hair clips, brooch or pendant you received will be similar to the images on item pages (but not exactly the same) because each one is handmade...and unique!
*** There will be certain errors in manual measurement of size. The shapes are all made according to the real objects. It is impossible to make every shape exactly the same size. There may be slight differences. The error range is about 3mm. Friends who mind please purchase with caution.
*** The hair stick, hairpins, hair clips, brooch or pendant you received will be similar to the images on item pages (but not exactly the same) because each one is handmade...and unique!
*** There will be certain errors in manual measurement of size. The shapes are all made according to the real objects. It is impossible to make every shape exactly the same size. There may be slight differences. The error range is about 3mm. Friends who mind please purchase with caution.
💫 Usage & Care
❓ Q4: How do I care for my Ronghua and Song Brocade accessories?
- For Ronghua Accessories: Avoid moisture. store the item in the packaging box that when it came with buying, use a soft brush to gently dust, and keep away from cosmetics, perfumes and other chemicals.
- For Song Brocade Accessories: Avoid prolonged exposure to direct sunlight. Pat away minor stains with a dry cloth. Do not touch the product with sweaty, oily, or wet hands.
❓ Q5: Can Ronghua accessories be washed?
Absolutely not! Ronghua uses natural silk, and water washing will cause:
Fading and deformation
Copper wire rusting
Petal structure damage
🎨 Product Features
❓ Q6: Are handmade traces considered quality issues?
On the contrary! These are the "identity marks" of handmade crafts:
Slight color transitions show natural dyeing effects
Minor texture variations prove authentic handcraft
Each "imperfection" carries the artisan's personal touch
This is the unique warmth that machine-made products cannot replicate.
❓ Q7: Are these accessories fragile? What should I note for daily wear?
- Ronghua is relatively delicate -
Avoid crushing and impact.
Do not wear in the rain.
Remove during exercise.
If you experience any discomfort while wearing, please remove and discontinue use. The material is silk and environmentally friendly zinc alloy, but some individuals with allergies cannot be avoided.
Do not wear in the rain.
Remove during exercise.
If you experience any discomfort while wearing, please remove and discontinue use. The material is silk and environmentally friendly zinc alloy, but some individuals with allergies cannot be avoided.
- Song Brocade is more durable but still needs -
Avoid scratches with sharp objects.
Do not expose to strong light for extended periods.
Try not to wear it in the rain. If it gets wet, immediately dry it with a soft velvet cloth or paper towel.
If you experience any discomfort while wearing it, please remove it and discontinue use. The watch is made of Songjin and eco-friendly zinc alloy, but some individuals with allergies cannot be avoided.
Do not expose to strong light for extended periods.
Try not to wear it in the rain. If it gets wet, immediately dry it with a soft velvet cloth or paper towel.
If you experience any discomfort while wearing it, please remove it and discontinue use. The watch is made of Songjin and eco-friendly zinc alloy, but some individuals with allergies cannot be avoided.
🌟 Customization & Service
❓ Q8: Can I request custom designs?
We're happy to explore customization! Please note:
1-2 weeks production time required
Custom orders are non-returnable
Price varies by complexity
Welcome to share your ideas, and we'll assess technical feasibility.
❓ Q9: Why should I choose your products?
Because you're getting not just accessories, but:
Thousand-year heritage craftsmanship
Unique handmade art pieces
Sustainable eco-fashion
Modern interpretation of Eastern aesthetics
📦 Shipping & After-Sales
❓ Q10: Will international shipping damage the items?
We provide multiple protections:
Reinforced custom packaging
Shock-absorbing materials
Waterproof treatment
Full logistics tracking
Ensuring safe delivery of your treasures.
❓ Q11: What should I do if I am not satisfied after receiving it ?
We offer:
7-day return policy (excluding customs)
Professional after-sales consultation
Care guidance services
Restoration possibility assessment
See more Return and Exchange Policy 👈